User`s guide

• WARNING--Annc #N, XXXXXXX, is Not Hanging Up. Check Unit.
(N represents the announcement unit number and XXXXXXX is the
Announcement ID.)
Status Indicator: ANNC
Effect on Call Management: Until the problem is corrected, CMS cannot
connect calls to the designated announcement unit. The Announcement
Unit Status field on the System Status screen is updated to BRKN and the
Annc Condtn field on the Select Announcement and Assign Announcement
screens are updated to
BROKN.
Possible Cause
The delay message is
longer than the
number of seconds
specified in the
Maximum Message
Length field on the
Assign Announcement
screen.
The announcement
unit is in Continuous
Play mode.
Corrective Action
Listen to and time the delay message.
Enter the correct number of seconds in
the Maximum Message Length field on
the Assign Announcement screen.
Bring the unit back into service.
Turn off the Continuous Play switch.
Using the Assign Announcement
screen, bring the unit back into
service.
9-24 Voice Announcement Unit Problems