User`s guide

• PROBLEM: CMS stops managing calls. No error message appears on
the screen, and the function keys don’t work.
Effect on Call Management: No calls are processed.
Effect on Data Collection:
Only statistics for time logged in are collected.
Possible Cause
Corrective Action
You pressed
• See “Printer Not Ready” message
[Shift] + {Print Scrn]
under the heading, “Printer
when the printer was
Problems” later in this section for a
not ready.
list of corrective actions.
When the printer is fixed, CMS
resumes call management. If it does
not, reboot the PC (by pressing the
reset button on the front of the PC or
by turning the PC off and then on
again), and then restart CMS call
management from the CMS Menu.
Call Management Problems 9-21