User`s guide

• ERROR--CU X Faulty or Disconnected. CMS Can’t Manage Calls
(X refers to either PC jack CU1 or PC jack CU2).
Status Indicator: CU1 or CU2 (flashing)
Audible Signal: A single short beep from the PC and a longer beep from the
CMS PC Interface Card
Effect on Call Management: Until this problem is corrected, CMS cannot
manage calls. See “Managing Calls When CMS is Not Running” at the end
of this section of the manual.
Effect on Data Collection:
When this message appears, data collection stops.
Data on completed calls are saved, but data on calls in progress when the
problem occurred are lost. When the problem is corrected, data collection
resumes.
Possible Cause
Corrective Action
There’s a loose cable
Make sure one end of the cable is
connection between
plugged securely into the CU1 (or
the CU1 and/or CU2
CU2) jack at the back of the PC and
jack and the System 25
the other end is plugged securely into
wall jack.
the wall jack assigned to CU1 (or
CU2).
If this does not work, have the System
25 Administrator check that the station
interconnect panel (SIP) connections to
the System 25 cabinet for the CU1
and/or CU2 are in place.
The cable is faulty. Try switching the cables around
(unplug the cable from CU1 and plug
it into CU2, and vice versa). If the
CU1 indicator on the screen stops
flashing and the CU2 indicator appears
on the screen (or vice versa), you
know the problem is either a faulty
cable or a faulty System 25
component.
The ATL port(s)
Have the System 25 Administrator
assigned to CU1 and/or
check the ATL Line Circuit Pack to
CU2 is faulty. which CU1 and CU2 are connected.
The wrong cable is
The cable must be a 4-pair modular
being used.
cable, D8W-87, the type of cable that
came with your CMS PC Interface
Card.
The CU1 and/or CU2
If none of the above actions corrects
jacks on the CMS PC
the problem, contact your equipment
Interface Card are
supplier for assistance.
faulty.
9-20 Call Management Problems