User`s guide

• PROBLEM: The PC stops functioning, and call management stops, but
no message appears on the screen.
Audible Signal: The alarm on the CMS PC Interface Card comes on and stays
on.
Effect on Call Management: Until this problem is corrected, CMS cannot
manage calls. See “Managing Calls When CMS is Not Running” at the end
of this section of the manual.
Effect on Data Collection: When this problem occurs, data collection stops, and
all data from the current hour are lost.
Possible Cause
Corrective Action
The PC has failed.
Press the reset button below the disk
drives on the front of the PC, and
restart CMS call management from the
CMS Menu.
If you cannot restart the PC , see the
user’s guide that came with your PC.
• PROBLEM: The PC stops, restarts, and displays the MS-DOS
C> prompt, or the CMS Menu.
Effect on Call Management: Call management stops, but should resume shortly
after you restart call management.
Effect on Data Collection: Data for the current hour are lost.
Possible Cause
Corrective Action
Electrical power to the Restart call management from the
PC was interrupted, or
CMS Menu. (Refer to “Startup
someone pressed the Procedures” in Section 5 for details.)
reset button on the PC.
Call Management Problems 9-19