User`s guide

• WARNING--Printer Not Ready. Using Prt Sc Key Will Halt CMS.
Status Indicator: Don’t PrtSc
Effect on Call Management: If you press [Shift] + [Print Scrn] when this message is
displayed, CMS stops managing calls.
Effect on Data Collection: If you press [Shift] + [Print Scrn] when this message is
displayed, all data collection stops, but resumes normally when the problem
is corrected. Statistics for time logged in are not affected.
Possible Cause Corrective Action
The printer is not
Make sure the printer is plugged in
receiving power. and turned on, and that the Ready
light is on.
There’s no paper in the
1 Make sure there’s paper in the
printer, or the paper is
printer and the paper isn’t
jammed.
jammed.
2 Make sure the paper is aligned
properly.
3 Press the Form Feed button on the
printer to make sure the paper
feeds properly.
There’s a loose cable Make sure the connections are secure
connection between at both ends of the cable running
the printer and the PC. between the printer and the PC.
If the problem is corrected, you will
see the message Printer Now Ready on
the error line. If you do not see this
message, try correcting the problem
again. If you still do not see the
message, turn the PC off, then on, and
restart CMS call management from the
CMS Menu.
The printer is not Make sure the printer’s Ready light is
ready.
on. If not, press the button next to
the Ready light.
9-16 Startup Problems