User`s guide

• WARNING--NO Agents Covering Line Group(s). Press CONFIG
SCREEN.
Effect on Call Management: If both the main and secondary splits assigned to a
line group have no agents, calls coming in on that group of lines will not be
answered. If the main split has agents but the secondary split does not, calls
coming in on that group of lines cannot be intraflowed. If the main split has
no agents but the secondary split does, and if intraflow is on, calls coming in
on that group of lines will be connected to a delay message, then put on hold
until they can be intraflowed to the secondary split.
Possible Cause
You have at least one
empty split assigned to
at least one line group.
Corrective Action
1 From the Initialization screen, press
[F1] (labeled “Config Screen”) to get
the Configuration screen.
2 Looking at the Agent Split and the
Call Flow areas, find the split(s) with
no agents.
3 Assign agents to the empty split(s)
using the Configure Splits screen or
remove the empty splits using the
Call Flow screen according to the
instructions in “Dynamic
Reconfiguration” in Section 5 of this
manual.
• WARNING--NO Secondary Split Assigned to One or More Line Groups.
Effect on Call Management: Calls coming in to a line group with no secondary
split assigned to it cannot be intraflowed.
Possible Cause
You have at least one
line group with a main
split assigned to it and
intraflow turned on,
but the line group has
no secondary split
assigned to it.
Corrective Action
1 From the Initialization screen, press
[F1] (labeled “Config Screen”) to get
the Configuration screen.
2 In the Call Flow area, find the line
group(s) with intraflow turned on
but no secondary split assigned.
3 Following the instructions in
“Reconfiguring Call Flow” in Section
5, either turn intraflow off or assign
a secondary split to the line group.
9-12 Startup Problems