User`s guide

• WARNING--One or More Line Groups Has No Lines.
Effect on Call Management: Calls cannot come into a line group with no lines.
Possible Cause
Corrective Action
You have at least one
1 From the Initialization screen, press
agent split assigned to
[F1] (labeled "Config Screen") to
a line group containing
get to the Configuration screen.
no lines.
2 By looking at the "Num" column in
the Answer/Force Delay area and
the “Main” and “Sec” columns in
the Call Flow area, find the line
group(s) (A-D) with no lines and a
main and/or secondary split
assigned to it (them).
– If you want to assign lines to a
line group with no lines, exit
call management and follow
the instructions in
“Administering CMS Lines and
Line Groups” in Section 4 of
this manual.
– If you want to remove an agent
split assignment from an empty
line group, then do so when
call management begins by
following the instructions in
“Reconfiguring Call Flow” in
Section 5.
Startup Problems 9-11