User`s guide

• WARNING--AGENT STATUS Not Working (CU2’S Button # NN for PDC
ZZZZ)
(where NN is the button number on PC jack CU2 and ZZZZ is the
PDC of the agent’s voice terminal).
Effect on Call Management: CMS agents do not receive CMS calls.
Possible Cause
Corrective Action
The modular cables Reverse the cables connected to PC
connected to PC jacks
jacks CU1 and CU2. Then restart
CU1 and CU2 are CMS call management from the CMS
reversed. Menu.
PC jack CU2 is
Check that PC jack CU2 is connected
connected to the to the wall jack assigned to CU2.
wrong System 25 ATL
If this is not the problem, have the
port.
System 25 Administrator check the SIP
connections to the System 25 cabinet
for CU2.
System 25 feature Have the System 25 Administrator
administration for
check System 25 administration of PC
button number NN on
jack CU2 to see that button number
PC jack CU2 is
NN was administered with the CMS
incorrect.
Monitor feature.
System 25 feature
Have the System 25 Administrator
administration of one check System 25 administration of the
or more of the agent
three agent status buttons on the agent
status buttons on the
voice terminal.
agent voice terminal is
incorrect.
9-10 Startup Problems