User`s guide

• WARNING--EXCLUSION Not Working (PC CU1 Port’s Button #8).
Effect on Call Management: Some CMS calls are disconnected before being
connected to an agent station.
Possible Cause
Corrective Action
The modular cables
Reverse the cables connected to PC
connected to PC jacks
jacks CU1 and CU2. Then restart
CU1 and CU2 are
CMS call management from the CMS
reversed. Menu.
PC jack CU1 is Check that PC jack CUl is connected
connected to the
to the wall jack assigned to CU1.
wrong System 25 ATL
If this is not the problem, have the
port.
System 25 Administrator check the
Station Interconnect Panel (SIP)
connections to the System 25 cabinet
for CU1.
System 25 feature
Have the System 25 Administrator
administration of
check System 25 administration of the
button number 8 on CMS CU1 jack to see that button
PC jack CU1 is
number 8 was administered with the
incorrect.
Exclusion feature.
Startup Problems
9-7