User`s guide

Startup Problems
The following pages identify and suggest corrective action for problems that
may occur when you start up CMS call management. The problems are
grouped as follows, according to the kind of message they cause to appear in
the information portion of the Initialization screen:
• Error messages
• Warning messages
Use these pages to find the message that identifies your problem, and take
the corrective action(s) described.
Error Messages
Problems that generate error messages on the CMS Initialization screen always
bring the call management startup procedure to a halt. Until you have
corrected the problem, you have to manage incoming calls on CMS lines
according to the instructions in “Managing Calls When CMS is Not Running”
at the end of this section.
• ERROR--NO Lines in CMS. Must ADMINISTER Lines/Groups.
Effect on Call Management: Until this problem is corrected, CMS cannot
manage calls. See “Managing Calls When CMS is Not Runnin
g“ at the end
of this section of the manual.
Possible Cause Corrective Action
You omitted one or 1 From the Initialization screen, in
more steps when you
sequence, press [F8] (labeled
administered your “Exit Call Mgt”),
[F4] (labeled
CMS line groups.
"min CMS", and [F2] (labeled
"Lines/LineGps") to get the
Administer Line Groups screen.
2 Follow the instructions under the
heading “Administering CMS Lines
and Line Groups” in Section 4 to
administer line groups.
3 Make sure you have completed at
least one shift configuration as
described in “Building or Editing
Shift Configurations” in Section 4.
4 Restart call management from the
CMS Menu by pressing [F1]
(labeled “Start Call Mgt”).
9-2 Startup Problems