User`s guide

Overview
This section of the manual suggests corrective action for problems that may
occur with your CMS. It is organized as follows:
Startup Problems
Suggests corrective action for problems the CMS program detects during call
management startup.
Call Management Problems
Identifies problems that can cause CMS to stop managing calls and suggests
corrective action.
Voice Announcement Unit Problems
Suggests corrective action for problems that effect voice announcement units.
Printer Problems
Identifies and suggests corrective action for problems that can prevent you
from printing CMS screens and reports.
Agent problems
Anticipates and suggests solutions to problems you and your agents are most
likely to encounter as you begin to use CMS.
System Errors
Explains messages beginning SYSERR that may appear on your status screens
and/or Events Log screen during CMS operation.
Running CMS from a Floppy Diskette Backup
Tells you how to run CMS using the floppy diskette backups in the event that
the PC’s hard disk is damaged.
Managing Calls When CMS is Not Running
Tells you how to use your System 25 Direct Group Calling (DGC) Coverage
feature to manage calls until CMS is running again.
Overview 9-1