User`s guide

Generating Reports
The system tables file and data for the date(s) you’re interested in should now
be in the correct locations on the hard disk. To generate the reports you
want, follow the instructions in “Generating CMS Reports” in Section 7.
RESTORING DATA
COLLECTION
CONDITIONS
Now that you have the historical reports, you must restore the hard disk to
its previous condition. Otherwise, CMS cannot effectively store new data
when it resumes managing calls. To do this, erase the historical data from
the hard disk-data remains saved on the floppy diskette-and restore the
current system tables file to the proper file.
Erasing the Historical Data from the Hard Disk
To erase the historical data from the hard disk, do the following:
1 If you are in CMS, exit to MS-DOS by pressing [F8] (labeled Exit to DOS)
on the CMS Menu.
2 To access the cmsrept directory, type
cd \ cms \ cmsrept
then press [Enter].
3 To erase a data file, type
erase c:dyymmdd.cms
where yymmdd is the date of the data file to be erased. Then press
[Enter].
Restoring the Current System Tables File
To restore the current system tables file to its appropriate place in the cms
directory, do the following:
1 To access the cmsmgmt directory, type
cd \ cms \ cmsmgmt
and then press [Enter].
2 To restore the system tables file, type
copy temp systbls.cms
and press [Enter].
You should now have the historical reports you wanted, and CMS should be
ready to store new data.
8-4 Overview