User`s guide
To print the Cumulative Sub-Group Report:
1
Press the function key that corresponds to the desired cumulative report,
either
[F2]
(labeled “Cumltive Day Rep”) or
[F3]
(labeled “Cumltive Hour
Rep”).
One of the following prompts appears:
PRINT CUMULATIVE REPORT BY DAY: Starting:
___/___/___
Ending:___/___/___
or
PRINT CUMULATIVE REPORT BY HOUR: Starting:
___/___/___Ending:___/___/___
2
If the dates next to “Starting” and Ending” are correct, press
[F8]
(labeled
“Enter Data”).
If you want to select a different starting and/or ending date, enter the new
date(s) and press [F8] (labeled “Enter Data”).
A sample Cumulative Sub-Group Report by Hour is shown below.
CUMULATIVE LINE SUB - GROUP REPORT
SUB - GROUP: PL
of LINE GROUP A: PUBLC
Period: 04/20/88 - 04/24/88
Size: 4 Lines
x ---------ACD CALLS------------ x x --OTHER CALLS--- x
Calls
Offered
Night Day
Num
Calls
Aband
Num
Calls
Handled
Avg
Hold
Time
Total
Hold
Time
Num
Other
Calls
Avg
Hold
Time
Total
Hold
Time
% All
Lines
Busy
Time
-------------------------------------------------------------------------------------------
7:00a
8:00a
9:00a
10:00a
11:00a
12:00p
1:00p
2:00p
3:00p
4:00p
0
0
0
0
0
0
0
0
0
0
7
53
65
48
41
41
48
45
41
9
1
1
1
4
1
0
2
0
1
0
6
52
64
54
40
41
46
45
40
9
3:34
3:50
3:08
2:53
3:17
2:27
3:07
2:48
3:21
3:10
26m
205m
221m
142m
112m
95m
130m
103m
117m
26m
0
0
1
0
0
0
0
0
0
0
0:00
0:00
3:20
0:00
0:00
0:00
0:00
0:00
0:00
0:00
0m
0m
3m
0m
0m
0m
0m
0m
0m
0m
0%
2%
3%
4%
0%
1%
2%
0%
1%
0%
----------------------------------------------------------------
0
408
11
397
3:23
1177m
1
3:20
3m
1%
Busiest hours: 1- 9:00a. 2- 8:00a. 3- 10:00a
Note
1. Call statistics are counted in the hour and day in which they complete.
CALL MANAGEMENT SYSTEM FOR THE SYSTEM 25 PBX
Date Printed: 4/25/88/Time Printed: 2:16pm
Types of CMS Reports
7-25