User`s guide
To print the Daily Sub-Group Report:
1
Press
[F1]
(labeled “Daily Report”) on the Print Sub-Group Report screen.
The following prompt appears:
PRINT DAILY SUB-GROUP REPORT: Select Report Date:
___/___/___
2
If the date next to “Date” is correct, press
[F8]
(labeled “Enter Data”).
If you want to select a different date than the one shown in the prompt,
enter the new date and press
[F8]
(labeled “Enter Data”).
A typical Daily Sub-Group Report is shown below.
DAILY LINE SUB - GROUP REPORT
SUB - GROUP: PL
LINE GROUP A: PUBLC
Date: 04/20/88
Size: 4 Lines
❘
---------ACD CALLS--------------
❘ ❘
--OTHER CALLS---
❘
Calls
Offered
Night Day
Num
Calls
Aband
Num
Calls
Handled
Avg
Hold
Time
Total
Hold
Time
Num
Other
Calls
Avg
Hold
Time
Total
Hold
Time
% All
Lines
Busy
Time
------------------------------------------------------------------------------------
7:00a
8:00a
9:00a
10:00a
11:00a
12:00p
1:00p
2:00p
3:00p
4:00p
0
0
0
0
0
0
0
0
0
0
3
12
21
12
11
11
19
17
16
4
1
0
1
0
0
0
1
0
1
0
2
12
20
12
11
11
18
17
15
4
2:39
4:02
3:05
3:59
3:51
3:01
3:16
3:03
3:51
3:32
7m
49m
68m
51m
43m
30m
61m
50m
61m
14m
0
0
1
0
0
0
0
0
0
0
0:00
0:00
3:20
0:00
0:00
0:00
0:00
0:00
0:00
0:00
0m
0m
3m
0m
0m
0m
0m
0m
0m
0m
0%
1%
3%
0%
0%
0%
2%
0%
1%
0%
------------------------------------------------------------------
0
126
4
122
3:26
434m
1
3:20
3m
1%
Busiest hours: 1 - 9:00a. 2- 1:00p. 3- 3:00p
Note
1. Call statistics are counted in the hour and day in which they complete.
CALL MANGEMENTS SYSTEM FOR THE SYSTEM 25 PBX
Date Printed: 4/21/88 Time Printed: 2:16pm
CUMULATIVE SUB-
GROUP REPORT
The Cumulative Sub-Group Report is identical to the Daily Sub-Group Report
with the following exceptions:
• The start and end dates are shown instead of the single report date.
• The word “Cumulative” replaces the word “Daily” in the title.
• Days for which there is no CMS data are excluded from the report; these
dates are listed in the “Note” section at the bottom of the report.
• On the Cumulative Sub-Group Report by Day, each line of data is a daily
summary instead of an hourly summary. The first column of this report
lists the date summarized instead of the hour.
7-24
Types of CMS Reports