User`s guide
One of the following prompts appears:
PRINT CUMULATIVE REPORT BY DAY: Starting:
___/___/___
Ending:
___/___/___
or
PRINT CUMULATIVE REPORT BY HOUR: Starting:
___/___/___
Ending:
___/___/___
2
If the dates next to “Starting” and "Ending" are correct, press
[F8]
(labeled
“Enter Data”).
If you want to select a different starting and/or ending date than the ones
shown in the prompt, enter the new date(s) and press
[F8]
(labeled “Enter
Data").
A sample Cumulative Line Group Report by Hour is shown below.
CUMULATIVE LINE GROUP REPORT
LINE GROUP A: PUBLC
Period: 04/20/88 - 04/24/88
Size: 8 Lines
❘
--------ACD CALLS------------
❘ ❘
----OTHER CALLS--
❘
Calls
Offered
Night Day
Num
Calls
Aband
Num
Calls
Handled
Avg
Hold
Time
Total
Hold
Time
Num
Other
Calls
Avg
Hold
Time
Total
Hold
Time
% All
Lines
Busy
Time
--------------------------------------------------
7:00a
8:00a
9:00a
10:00a
11:00a
12:00p
1:00p
2:00p
3:00p
4:00p
0
0
0
0
0
0
0
0
0
0
13
93
106
83
64
65
74
73
75
14
1
3
3
6
2
1
3
1
3
0
12
90
103
77
62
64
71
72
72
14
3:01
3:17
2:59
3:03
3:21
2:59
3:25
3:06
3:18
3:34
39m
305m
317m
254m
214m
194m
253m
226m
247m
50m
0
0
1
0
0
0
1
0
2
0
0:00
0:00
3:20
0:00
0:00
0:00
2:40
0:00
4:01
0:00
0m
0m
3m
0m
0m
0m
3m
0m
8m
0m
0%
2%
7%
5%
2%
0%
1%
0%
3%
0%
---------------------------------------------
0
660
23
637
3:11
2099m
4
3:31
14m
2%
Busiest hours: 1- 9:00, 2- 8:00a, 3- 10:00a
Note
1. Call statistics are counted in the hour and day in which they complete.
2. NO CMS DATA EXISTS FOR THE FOLLOWING DAY(S)
04/20/88
CALL MANAGEMENT SYSTEM FOR THE SYSTME 25 PBX
Date printed: 3/25/88 Time Printed: 9:58pm
Types of CMS Reports
7-19