User`s guide
If you want to select a different date than the one shown in the prompt,
enter the new date and press
[F8]
(labeled “Enter Data”).
A sample Daily Line Group Report is shown below.
DAILY LINE GROUP REPORT
LINE GROUP A: PUBLC
Date: 04/20/88
Size: 8 Lines
❘
---------ACD CALLS------------
❘ ❘
----OTHER CALLS---
❘
Calls
Offered
Night Day
Num
Calls
Aband
Num
Calls
Handled
Avg
Hold
Time
Total
Hold
Time
Num
Other
Calls
Avg
Hold
Time
Total
Hold
Time
% All
Lines
Busy
Time
---------------------------------------------------------
7:00a
8:00a
9:00a
10:00a
11:00a
12:00p
1:00p
2:00p
3:00p
4:00p
0
0
0
0
0
0
0
0
0
0
5
21
36
24
19
20
31
26
30
7
1
1
2
0
0
1
1
0
2
0
4
20
34
24
19
19
30
26
28
7
2:42
4:05
2:53
3:51
3:45
3:37
3:28
3:21
3:56
3:33
14m
86m
104m
92m
71m
72m
107m
87m
118m
25m
0
0
1
0
0
0
1
0
0
0
0:00
0:00
3:20
0:00
0:00
0:00
2:44
0:00
0:00
0:00
om
0m
3m
0m
0m
0m
3m
om
0m
0m
0%
0%
5%
0%
0%
0%
4%
1%
3%
0%
-----------------------------------------------------------------
0
219
8
211
3:33
776m
2
3:02
6m
1%
Busiest hours: 1- 3:00p, 2- 1:00p, 3- 9:00a
Note
1. Call statistics are counted in the hour and day in which they complete.
CALL MANAGEMENT SYSTEM FOR THE SYSTEM 25 PBX
Date Printed: 3/21/88 Time Printed: 9:55am
CUMULATIVE LINE
GROUP REPORT
The Cumulative Line Group Report is identical in format to the Daily Line
Group Report with the following exceptions:
• The start and end dates are shown instead of the single report date.
• The word “Cumulative” replaces the word “Daily” in the title.
• Days for which there is no CMS data are excluded from the report; these
dates are listed in the “Note” section at the bottom of the report.
• On the Cumulative Line Group Report by Day, each line of data is a daily
summary instead of an hourly summary. The first column of this report
lists the date summarized instead of the hour.
To print the Cumulative Line Group Report:
1
Press the function key that corresponds to the desired cumulative report,
either
[F2]
(labeled "Cumltive Day Rep") or
[F3]
(labeled “Cumltive Hour
Rep”).
7-18
Types of CMS Reports