User`s guide
To print the Cumulative Split Report:
1
Press the function key that corresponds to the desired cumulative report,
either
[F2]
(labeled “Cumltive Day Rep”) or
[F3]
(labeled “Cumltive Hour
Rep”).
One of the following prompts appears:
PRINT CUMULATIVE REPORT BY DAY: Starting:
___/___/___
Ending:
___/___/___
or
PRINT CUMULATIVE REPORT BY HOUR: Starting:
___/___/___
Ending:
___/___/___
2
If the dates next to “Starting” and “Ending” are correct, press
[F8]
(labeled
“Enter Data”).
If you want to select a different starting and/or ending date for the
reports, enter the new date(s) and press
[F8]
(labeled “Enter Data”).
A sample Cumulative Split Report by Hour is shown below.
CUMULATIVE SPLIT REPORT
SPLIT 1: PUBLC
Period: 04/20/88 - 04/24/88
❘
---------ACD CALLS---------
❘ ❘
-OTHER CALLS-
❘
Avg
Speed
Ans
Num
Calls
Aband
Num
ACD
Calls
Flow Flow
In Out
Avg
Talk
Time
Avg
After
Call
Num
Other
CAlls
Avg
Talk
Other
Avg
Num
Pos
%
ACD
Time
Time
Serv
Levl
-----------------------------------------------------------------
7:00a
8:00a
9:00a
10:00a
11:00a
12:00p
1:00p
2:00p
3:00p
4:00p
13s
10s
9s
9s
8s
8s
11s
9s
8s
8s
1
3
3
6
2
1
3
1
3
0
18
100
109
90
69
75
76
79
84
12
5
10
7
11
7
9
7
7
9
1
0
0
0
0
0
0
0
0
0
0
2:40
2:38
2:31
2:33
1:59
2:44
2:28
2:21
2:51
2:31
1:46
2:18
5:23
6:28
10:57
7:47
11:06
6:01
6:25
9:21
33
78
76
88
56
54
50
84
91
11
0:54
1:19
1:17
0:57
1:46
1:11
1:05
1:11
0:57
1:15
1.7
6.2
7.0
7.5
7.8
7.4
7.2
7.3
7.2
1.1
20%
33%
52%
45%
48%
45%
59%
38%
45%
56%
83%
91%
92%
94%
91%
93%
87%
94%
90%
92%
------------------------------------------------------------------------
9s
23
712
73
0
2:32
6:39
621
1:11
6.0
45%
91%
Note
1. Call statistics are counted in the hour and day in which they complete.
2. Hours in which CMS was in Night Sevice for the entire duration of the
hour will not be included in the averages.
3. NO CMS DATA EXISTS FOR THE FOLLOWING DAY(S)
04/24/88
CALL MANAGEMENT SYSTEM FOR THE SYSTEM 25 PBX
Date Printed: 4/25/88 Time Printed: 10:50pm
Types of CMS Reports
7-13