User`s guide
The following is a sample Daily Split Report.
Time
DAILY SPLIT REPORT
SPLIT 1: PUBLC
Date: 04/20/88
❘
----------ACD CALLS---------
❘ ❘
-OTHER CALLS-
❘
Avg
Speed
Ans
Num
Calls
Aband
Num
ACD
Calls
Flow
In
Flow
Out
Avg
Talk
Time
Avg
After
Call
Num
Other
Calls
Avg
Talk
Other
Avg
Num
Pos
%
ACD
Time
Serv
Levl
-------------------------------------------------------------------------------------------------------------------------------------------------------
7:00a
8:00a
9:00a
10:00a
11:00a
12:00p
1:00p
2:00p
3:00p
4:00p
12s
8s
8s
8s
7s
8s
15s
9s
8s
7s
1
1
2
0
0
1
1
0
2
0
5
20
36
29
20
25
31
30
31
6
1
0
2
5
1
4
3
4
2
0
0
0
0
0
0
0
0
0
0
0
2:56
3:46
2:40
3:26
2:25
3:36
2:04
2:17
3:20
2:21
4:44
4:44
5:21
3:50
9:15
9:30
10:49
5:37
5:15
8:44
20
30
21
22
14
25
12
30
40
3
0:46
0:46
0:56
0:50
1:52
0:56
1:53
1:36
0:55
1:06
2.6
8.0
8.0
8.0
8.1
0.0
10.0
10.0
10.0
1.7
25%
35%
60%
44%
48%
55%
67%
39%
44%
67%
80%
100%
92%
97%
95%
92%
84%
90%
90%
100%
----------------------------------------------------------------------------------------------------------
9s
8
233
22
0
2:54
6:42
217
1:05
7.6 48%
92%
Note
1. Call statistics are counted in the hour and day in which they complete.
CALL MANAGEMENT SYSTEM FOR THE WSYSTEM 25 PBX
Date Printed: 4/21/88/ Time Printed: 9:32am
CUMULATIVE SPLIT
REPORT
The Cumulative Split Report is identical in format to the Daily Split Report
with the following exceptions:
• The start and end dates are shown instead of the single report date.
• The word “Cumulative” replaces the word “Daily” in the title.
• Days for which there are no CMS data are excluded from the report; these
dates appear in the “Note” section at the bottom of the report.
• On the Cumulative Split Report by Hour, hours that CMS was in Night
Service mode for the entire duration of the hour are not included in the
report; these excluded Night Service hours are listed in the “Note” section
at the bottom of the report.
• On the Cumulative Split Report by Day, each line of data is a daily
summary instead of an hourly summary. The first column of this report
lists the date summarized instead of the hour.
7-12
Types of CMS Reports