User`s guide

Split Report
Press [F2] (labeled “Split Report”) on the Print Reports Menu screen to reach
the following Print Split Report screen.
PRINT SPLIT REPORT
REPT CMS1.0 10:04a 04/20
F1 Print Daily Split Report
F2 Print Cumulative Split Report by Day
F3 Print Cumulative Split Report by Hour
F8 Return to Print Reports Menu
PRINT SPLIT REPORT:
F1O - Help
F Daily
F Cumltive F Cumltive
F Reports
1 Report 2 Day Rep 3 Hour Rep
8 Menu
You can request either a daily or cumulative Split Report from this screen.
DAILY SPLIT REPORT
The Daily Split Report shows the statistics for a particular split by hour and
summarized for each hour (up to 24 hours) that CMS was managing calls.
During Night Service, only data on “other” calls are recorded in the Daily
Split Report an example of which is shown on the following page. You can
use this report to:
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•
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To
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2
3
Compare the performance of splits that answer similar calls.
Pinpoint peak calling hours for each split and staff the splits accordingly.
See if the splits are reaching your target service level.
print the Daily Split Report:
Press
[F1] (labeled “Daily Report”) on the Print Split Report screen.
The following prompt appears:
PRINT DAILY SPLIT REPORT: Select Report Date: ___/___/___
If the date next to "Select Report Date" is correct, press [F8] (labeled
“Enter Data”).
If you want to select a different date than the one shown in the prompt,
enter the new date and press [F8] (labeled “Enter Data“).
Types of CMS Reports 7-11