User`s guide

How to Generate Reports
You can select and print MIS reports whenever you are not administering
CMS and are not using CMS to manage calls. (If you need to automatically
distribute calls when you are generating reports, follow the directions in
“Managing Calls When CMS is Not Running” in Section 9 of this manual.)
To generate a report, go to the CMS Menu and follow these steps:
1 Press [F5] (labeled "Print Reports").
The Print Reports Menu screen, shown below, appears.
PRINT REPORTS MENU REPT CMS1.0 10:04a 04/20
Print Reports Menu
F1 Print Agent Split Sumary
F2 Print Split Report
F3 Print Line Group Report
F4 Print Sub-Group Report
F5 Print All Reports (Fl, F2, F3, & F4)
F7 Print Events Log Report
F8 Exit Reports (Go to CMS Menu)
Turn on Printer and Align Paper. (When Ready, Select a Labeled Function Key)
F Agent
F Split
FLine Grp FSub-Grp F All
F Events F Exit
1Summary 2 Report 3 Report 4 Report 5
7Log Rept 8Reports
2 To get the printer ready:
a Turn on the printer.
b Press the Ready button.
(The Ready light goes off.)
c Press the Form Feed button.
d Align the paper and press the Ready button.
(The Ready light goes on.)
If you have trouble with your printer, refer to “Printer Problems” in
Section 9.
7-4 Types of CMS Reports