User`s guide

WARNING
Several types of changes that you can make could affect the historical
data for a line group, agent, or split. These changes include:
• Adding or removing a station
• Removing an agent from the Agent Directory
• Adding a line to a line group, removing a line from a line group,
or moving a line from one line group to another
• Adding a line to a sub-group, removing a line from a sub-group,
or moving a line from one sub-group to another
• Assigning an agent an ID that used to belong to another agent
• Changing line group IDs or the number of line groups on the
Administer Line Groups screen
• Changing line sub-group IDs or the number of sub-groups on the
Administer Line Groups or the Admin Queued Transfer screen
• Changing a split ID or changing the number of splits on the
Configure Splits screen
To keep your historical data accurate, print any outstanding
historical reports and delete the old historical data files before
making any of the changes listed. The historical files are located in
the directory \cms\cmsrept. For instructions on deleting files, see
the MS-DOS user’s guide that came with your PC.
7-2 Overview