User`s guide

FIGURE 2-1 Hardware Connections for the Transfer-into-Queue Feature.
LEGEND:
ZTN77 - C.O. Line Loop Start Trunk Circuit Pack
B - 3 to 1 Splitter Connectorized Cable (OR6016)
ZTN78 - Tip Ring Line Circuit Pack
W1 -
1-Pair Inside Wiring Cable
TN742 - Analog Line Circuit Pack
C2
- Octopus Cable (WP90780)
CMS Administration Requirements
The transfer-queue line must be administered on the Admin Queued Transfer
screen. See “Administering Transfer-Queue Lines” in Section 4 for details.
System 25 Administration Requirements
The "ghost” single-line voice terminal port and Loop Start Trunk port must be
administered according to the instructions on computer-generated System
25/CMS Single-Line Voice Terminal and Central Office Trunks
implementation forms.
SERVICE MONITORING Feature Description
The CMS Service Monitoring feature provides a means for you to monitor
(that is, listen in on) agents’ calls without being detected by the agent or the
caller. This feature can be very useful in the training process. You can also
use this feature to join a CMS call when an agent requests help with a caller.
Only CMS calls can be monitored with this feature.
Button Requirements
Your supervisor voice terminal needs an administered Personal Line button
with lights for each CMS and transfer-queue line you may want to monitor.
Optional CMS Features 2-7