User`s guide

Quick Reference Guide to Dynamic Reconfiguration
This guide shows what screens to select if you want to activate a different
configuration or make changes to the active configuration. While call
management is running, you can do the following:
• Reconfigure agent splits
• Change Answer Delay or Force Delay
• Reconfigure call flow
• Use the Configuration List screen to save your changes or to activate a
different configuration
For detailed descriptions of these procedures, see “Dynamic Reconfiguration",
earlier in this section.
You can make changes in an active CMS configuration from the Configuration
screen. You can access this screen from:
• The Initialization screen, from which you start call management
• Any of the status screens
The screens and function keys used for dynamic reconfiguration are
illustrated in the following diagram.
After you make a change, press
[F7] (labeled “ Config Screen”) to return to
the Configuration screen. Continue with dynamic reconfiguration or press
the appropriate function key to access one of the status screens.
5-48 Dynamic Reconfiguration