User`s guide

Reconfiguring Call Flow
If you experience unexpected changes in call traffic, you may need to
reconfigure call flow assignments in the active configuration. For instance,
you may decide to reassign secondary splits or turn on intraflow for some line
groups. Pressing [F3] (labeled “Call Flow” ) from the Configuration screen
selects the Configure Call Flow screen, a sample of which is shown below.
CONFIGURE LIST
DAY CMS1.0 3:32p 04/18
AGENT SPLITS
ANSWER/FORCE DELAY
|--Agent--|
|--Agent--|
Num
Lines
Answer
Delay
Force
Delay
Split
PDC
ID
Split PDC
ID Group
1 PUBLC
2 BUSNS
3 CHART
4 SUPPT
401
402
403
404
405
406
407
408
409
410
411
412
415
416
LINDA
JOEL
IEN
JENNY
SCOTT
BILL
SARAH
JOHN
JIM
BERNE
DON
ALLAN
ANDY
LOU
4 SUPPT
5 -
6 -
417
418
424
CRAIG
BARB
CJ
A PUBLC
B BUSNS
C CHART
D -
9
6
5
0
10s
0s
5s
5s
Off
On
Off
Off
CALL FLOW
Flow
Thresh
|-Splits-|
Intra
Flow
Spl
Gp
Main Sec
A
B
C
D
1
2
3
-
4
3
2
-
On
Off
Off
Off
1
2
3
4
5
6
50s
30s
30s
30s
30s
30s
Configuration #1 - DAY
F10 Help
F Assign
1 Splits
F Flow
2 ON/OFF
F Set
3 Thresh
F Config
7 Screen
Use the Configure Call Flow screen to set thresholds for intraflow, assign
splits to line groups, and turn intraflow on or off.
To reconfigure call flow, press the function key for the activity you want to
perform:
[F1] Assign Splits
Press this function key to assign main splits and secondary splits to line
groups. If you do not want to assign a secondary split for a line group, enter
a hyphen (-) instead of a split number. For more information on intraflow,
see “Administering Call Flow” in Section 4.
Prompt:
ASSIGN SPLITS for Call Flow: Line Group (A-D): ___ Main Split:___ Secondary Split:___
Action: 1 Enter a line group letter (A through D).
2 Enter a main split number (1 through 6), or leave the field
blank if you do not want to change it.
5-42 Dynamic Reconfiguration