User`s guide

CONFIGURE DELAY DAY CMS1.0 3:31p 04/18
AGENT SPLITS
ANSWER/FORCE DELAY
|--Agent--|
|--Agent--|
Num
Lines
Answer
Delay
Force
Delay
Split
PDC ID
Split PDC ID
Group
1 PUBLC
2 BUSNS
3 CHART
4 SUPPT
401
402
403
404
405
406
407
408
409
410
411
412
415
416
LINDA
JOEL
IEN
JENNY
SCOTT
BILL
SARAH
JOHN
JIM
BERNE
DON
ALLAN
ANDY
LOU
4 SUPPT
5 -
6-
417
418
424
CRAIG
BARB
CJ
A PUBLC
B BUSNS
C CHART
D -
9
6
5
0
10s
0s
5s
5s
Off
On
Off
Off
CALL FLOW
Flow
Thresh
|-Splits-|
Intra
Flow
Spl
Gp
Main
Sec
A
B
C
D
1
2
3
-
4
3
2
-
On
Off
Off
Off
1
2
3
4
5
6
50s
30s
30s
30s
30s
30s
Configuration #1 - DAY
ANS/FORCE DELAY:
F Cancel
1 Prompt
Grp (A-D):____
Ans Delay (0-99 sec):___
Force Delay (ON/OFF):____
F Previous
5 Field
F Next
6 Field
F Enter
8 Data
To change Answer Delay or Force Delay for a line group, respond to the
prompt:
Prompt:
ANS/FORCE DELAY: Grp (A-D):___ Ans Delay (0-99 sec):
___ Force Delay (ON/OFF): ___
Action: 1 Enter the line group letter (A through D).
2 Enter the Answer Delay, the number of seconds (0 through 99)
you want calls to ring before CMS connects them to an
announcement unit if an agent is not available. Leave the field
blank to keep the current value.
3 Type on or off to turn Force Delay on or off for the line
group. Leave the field blank to keep the current value.
4 Press [F8] (labeled “Enter Data”).
Dynamic Reconfiguration
5-41