User`s guide

[F4] Replace Agent
Press this function key to substitute agents at a particular agent station. This
is equivalent to removing one agent and adding another agent to the same
agent station in the same split.
NOTE: The agent you added remains in the same state as the agent
being replaced.
Prompt:
REPLACE AGENT: Remove Agent ID:
and Add Agent ID:
Action:
1 Enter the ID of the agent to be removed.
2 Enter the ID of the new agent. (This agent must already be
entered into the Agent Directory.)
3 Press [F8] (labeled “Enter Data”).
[F5] New Agent
Press this function key to add a new agent (one who is not listed in the Agent
Directory) to the active configuration.
Agents added using the New Agent
function on the Configure Splits screen are simultaneously added to the
Agent Directory.
Prompt:
NEW AGNT: ID: Last Name:
First:
PDC:
___ Split #:____
Action: 1
2
3
4
5
6
Enter the agent ID, up to 5 uppercase letters or numbers.
ID must be unique.)
Enter the agent’s last name, up to 12 uppercase and/or
lowercase letters, numbers, or special characters, with no
spaces between them.
Enter the agent’s first name, up to 8 uppercase and/or
lowercase letters, numbers, or special characters, with no
spaces between them.
(The
Enter the System 25 PDC. (The PDC must already be assigned
to a station, that is, already listed on the Administer Stations
screen.)
Enter the split number (1 through 6).
Press [F8] (labeled “Enter Data”).
5-38 Dynamic Reconfiguration