User`s guide

Dynamic Reconfiguration
Once you activate a shift configuration (as described earlier in “Startup
Procedures”), you can modify it through dynamic reconfiguration. For
example, you can reassign agents or turn on intraflow to handle unexpected
increases in incoming call traffic.
Such changes are immediately activated in the current configuration. If you
want, you can save the changes before you shut down CMS or before you
select another shift configuration. Otherwise, the changes are not saved
when the current configuration is no longer active.
You use the following screens during dynamic reconfiguration:
• Configuration screen
• Configure Splits screen
• Configure Call Flow screen
• Configuration List screen
These screens are almost identical to the configuration screens you use for
CMS administration. During administration, however, CMS is
not managing
calls. CMS
is managing calls during dynamic reconfiguration.
Pressing [F1] (labeled “Config Screen”) from the Initialization screen or [F7]
(labeled “Config Screen”) from any status screen selects the Configuration
screen. It displays the current configuration, as shown in the example below.
CONFIGURATION
DAY CMS1.0 3:20p 04/18
AGENT SPLITS ANSWER/FORCE DELAY
❘ --Agent-- ❘
❘ --Agent-- ❘
Num Answer Force
Split PDC ID
Split PDC ID
Group Lines Delay Delay
1 PUBLC
4 SUPPT 417 CRAIG
418 BARB
424 CJ
A PUBLC
B BUSNS
C CHART
D -
9
6
5
0
10s
0s
5s
5s
Off
On
Off
Off
5 -
6 -
2 BUSNS
401
402
403
404
405
406
407
408
409
410
411
412
415
416
LINDA
JOEL
IEN
JENNY
SCOTT
BILL
SARAH
JOHN
JIM
BERNE
DON
ALLAN
ANDY
LOU
CALL FLOW
Flow
❘ -Splits- ❘ Intra
Spl Thresh
3 CHART
Gp Main Sec Flow
4 SUPPT
A
B
C
D
1
2
3
-
4
3
2
-
On
Off
Off
Off
1
2
3
4
5
6
50s
30s
30s
30s
30s
30s
Configuration #1 - Day
F Splits
1
FAns/Forc
2 Delay
F Call
3 Flow
F Events
4 Log
F Line
5 Status
F Split
6 Status
F10 - Help
F Config
7 List
F System
8 Status
5-34 Dynamic Reconfiguration