User`s guide

SPLIT STATUS
The top right section of the screen summarizes calls waiting for all splits.
11 Split
The number and ID of the split.
12 Waiting
The number of CMS calls that are waiting to be
Num transferred to an agent in the split.
13 Waiting The number of seconds the current oldest call has
Old been waiting to be transferred to an agent in a
particular split. Call waiting time ends when the
call begins ringing at the station of the agent who
answers it.
CALL FLOW
INFORMATION
The bottom right section of the screen shows how splits are assigned to line
groups and whether intraflow is turned on or off for each line group.
14 Gp
15 Splits Main
16 Splits Sec
17 IntraFlow
The line group letter.
The number of the main split assigned to the line
group. A hyphen (-) indicates that there is no
main split assigned to the line group.
The number of the secondary split assigned to the
line group. A hyphen (-) indicates that there is no
secondary split assigned to the line group.
The intraflow status for the line group (On or
Off).
5-30 Monitoring Call Management