User`s guide

To change a line’s priority or select another screen, press the corresponding
function key:
[F1] Change Priority
Press this function key to display the prompt that allows you to change a
CMS or transfer-queue line from a priority line to a nonpriority line, or vice
versa. The priority of a line determines its position in the queue of calls
waiting to be answered by an agent. Priority lines are answered first and are
indicated by a “+” in the P (priority) column of the Line Status screen.
After you press [F1] (labeled “Change Priority”) , the following prompt
appears.
Prompt:
CHANGE PRIORITY: Line ID:
Action:
1 Enter a line ID to change the priority of that line.
2 Press [F8] (labeled “Enter Data”).
[F4] Events Log
Press this function key to select the Events Log screen, which displays the 19
most recent exception, warning, and system error messages. For more
information, see “Using the Events Log Screen ” later in this section.
[F6] Split Status
Press this function key to view the Split Status screen for a particular split.
You are prompted to enter a split number. The Split Status screens
summarize the activity in each split. You can also make an agent available or
unavailable for CMS calls by logging the agent in or out from these screens.
For more information, see “Using the Split Status Screens” and “Key to Split
Status Screen Data, ” earlier in this section.
[F7] Config Screen (Configuration Screen)
Press this function key to select the Configuration screen. From that screen
you can begin dynamic reconfiguration of your system. For more information
and instructions, see “Dynamic Reconfiguration,” later in this section.
[F8] System Status
Press this function key to select the System Status screen, which summarizes
the activity in each split and line group. For more information, see “Using
the System Status Screen” and “Key to System Status Screen Data,” earlier in
this section.
[F10] Help
Press this function key to display a Help screen for the Line Status screen.
Monitoring Call Management 5-27