User`s guide
Using the Line Status Screen
The Line Status screen, a sample of which is shown below, summarizes the
activity for each line in each line group. Pressing
[F5]
(labeled “Line Status”)
from any other status screen, the Configuration screen, or the Events Log
screen selects the Line Status screen.
LINE STATUS
Day CMS1.0 10:28a 06/14
LINE STATUS
Sub
❘
.Calls.
❘
Sub
❘
.Calls.
❘
SPLIT STATUS
Gp Gp Line P Status Num HldT Gp Gp Line P Status Num HldT
❘
Waiting
❘
A
↔
↔
↔
↔
↔
↔
JOEL
LINDA
IEN
JENNY
BILL
SCOTT
RING
RING
IDLE
4
2
2
2
1
1
0
0
0
Calls
PL
PL
PL
PL
PW
PW
PS
PS
Q1
BW
BW
BW
BW
BL
BL
L3070
L3071
L3072
L3073
W4185
W4186
S4950 +
S4951 +
Q500 +
W1242
W1243
W1244
W1245
L8300
L8301
13m
6m
7m
7m
3m
3m
0m
0m
0m
B
C
C
3
CL
CL
CW
CW
CW
5
0
BUSY/6
L1234
L1235
W3000
W3001
W3002
Busy/5
Busy/0
Total
↔
↔
Total
Total
BERNE
DON
ALLAN
ANNC3
Ring
15
6
4
4
3
2
19
0
Calls
13m
9m
9m
9m
6m
Calls
Calls
Split Num Old
1 PUBLC
2 BUSNS
3 CHART
4 SUPPT
5 -
6 -
2
1
2
0
0
0
21s
76s
36s
0s
0s
0s
CALL FLOW
A 8 Busy/9 Total 12
D
❘
-Splits-
❘
Intra
B
Gp Main Sec Flow
5
5
3
2
0
0
12m
13m
7m
6m
0m
0m
A
B
C
D
1
2
3
-
4
3
2
-
On
Off
On
Off
↔
SARAH
Idle
Ring
JOHN
Idle
Idle
F10 - Help
F Change F Events F Split F Config F System
1Priority 4 Log 6 Status 7 Screen 8 Status
The left section of the Line Status screen summarizes the activity for each line
and line group. The right side of the screen keeps you in touch with the
system as a whole by displaying the number of calls waiting to be transferred
to agents for each split and call flow status for each line group. For an
explanation of the data on this screen, see “Key to Line Status Screen Data,”
later in this section.
If the data on the Line Status screen indicate a problem that needs immediate
correction, you can do so through dynamic reconfiguration. For more
information, see “Dynamic Reconfiguration,” later in this section. You can
also change the priority of a CMS or transfer-queue line from this screen.
(Calls on priority lines are answered before calls on nonpriority lines.)
5-26
Monitoring Call Management