User`s guide

SPLIT STATUS
CALL FLOW
INFORMATION
19 Other The average talk time per non-ACD call.
AvgTlk
The top right section of the screen summarizes calls waiting for all splits.
20 Split The number and ID of the split.
21 Waiting
The number of CMS calls that are waiting to be
Num
transferred to an agent in the split.
22 Waiting
The number of seconds the current oldest call has
Old
been waiting to be transferred to an agent in a
particular split. Call waiting time ends when the
call begins ringing at the station of the agent who
answers it.
The bottom right section of the screen shows how splits are assigned to line
groups and whether intraflow is turned on or off for each line group.
23 GP
The line group letter.
24 Splits Main The number of the main split assigned to the line
group. A hyphen (-) indicates that there is no
main split assigned to the line group.
25 Splits Sec The number of the secondary split assigned to the
line group. A hyphen (-) indicates that there is no
secondary split assigned to the line group.
26 IntraFlow The intraflow status for the line group (On or
Off).
Monitoring Call Management
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