User`s guide

To log in or log out an agent or view the next or previous page of a list of
agents, press the corresponding function key:
[F1] Log In Agent
Press this function key to place an agent currently in the Logged Out state
into the Available state. The agent must be in the displayed split of the active
configuration. The light next to the agent’s Available button will
automatically turn on, and the light next to the Logged Out button will turn
off. The agent’s status will be updated on the Split Status screen to Aval if
the agent station is on-hook, or Othr if the station is off-hook.
NOTE: This function is available only when CMS is in Day Service
mode.
After you press [F1] (labeled “ Log In Agent”) , the following prompt appears:
Prompt:
LOG IN AGENT: ID:
Action: 1 Enter the ID of an agent in the displayed split of the active
configuration.
2 Press [F8] (labeled “Enter Data”).
[F2] Log Out Agent
Press this function key to log out an agent who is presently in the Available
or in the ACW state. The agent must be in the displayed split. An agent
who is currently handling a CMS call cannot be logged out until he or she has
finished the call. The light next to the agent’s Logged Out button
automatically turns on, and the light next to the Available or ACW button
turns off. The agent’s status is updated on the Split Status screen to
LOut .
NOTE: This function is available only when CMS is in Day Service
mode.
After you press
[F2] (labeled “Log Out Agent“) , the following prompt
appears:
Prompt: LOG OUT AGENT: ID:
Action: 1 Enter the ID of an agent in the displayed split who is currently
in the Available or ACW state.
2 Press [F8] (labeled “Enter Data”).
[F3] Next/Previous Page
If there are more than 14 agents in the displayed split, you can press this
function key (labeled “Next Page”) to view the second page of the list of
agents. When you are viewing the second page of the agent list, you can
press this function key (labeled “Previous Page” ) to view the first page again.
If you have fewer than 14 agents in the split, [F3] is blank.
5-20 Monitoring Call Management