User`s guide

[F6] Split Status
Press this function key to view a Split Status screen for a particular split. You
are prompted for the split number. The Split Status screens give you a
detailed picture of the activity in each split. You can change the status of an
agent to Available or Logged Out from these screens. For more information,
see “Using the Split Status Screen” and “Key to Split Status Screen Data,”
later in this section.
[F7] Config Screen (Configuration Screen)
Press this function key to select the Configuration screen. From that screen
you can begin dynamic reconfiguration of your system. This involves
modifying the configuration that is currently managing calls. For more
information, see “Dynamic Reconfiguration,” later in this section.
[F8] Exit Call Mgt (Exit Call Management)
Press this function key to stop call management. You are prompted to
confirm your request.
Your CMS stops answering new incoming calls but
continues to function until all calls already answered by CMS, whether
connected to the voice announcement unit, on hold waiting for an agent, or
connected to an agent are completed. The status screens continue to be
updated as long as calls are being handled.
Once all calls are completed, the historical data are written to the disk and the
CMS Menu screen appears. From the CMS Menu you can choose to
administer CMS, print reports, exit to MS-DOS, or start call management
again.
[F10] Help
Press this function key to view a Help screen for the System Status screen.
5-14 Monitoring Call Management