User`s guide

You can access the screen used to change the system from Day Service mode
to Night Service mode by pressing [F1] (labeled “Set Opt/Chg Mode”) on the
System Status screen. In Day Service mode, CMS routes calls to agents. In
Night Service mode, CMS connects incoming calls to a voice announcement
unit and disconnects them when the announcement is over. For more
information, see “Selecting Day or Night Service,” later in this section.
To select another screen from the System Status screen, or to exit call
management, press the corresponding function key:
[F1] Set Opt/Chg Mode (Set Options/Change Mode)
Press this function key to select the Set Options/Modes screen to change the
system from Day Service mode to Night Service mode or vice versa. For
more information, see “Selecting Day or Night Service,” later in this section.
You can also change the Service Level Limit, Abandoned vs. Incoming Call
Threshold, Audible Alarm, and Transfer Return Threshold options from this
screen. For more information on these options, see “Setting Options“ in
Section 4.
[F2] Select Anncs (Select Announcements)
Press this function key to reassign voice announcement units to line groups or
to change the condition of a unit to removed or available. You can also
change the maximum message length of each announcement from this screen.
You cannot change the port or PDC associated with a voice announcement
unit while CMS is managing calls. This must be done through CMS
administration. For more information about administering voice
announcement units, see “Administering Announcements” and “Assigning
Announcements” in Section 4.
[F3] Select Exceptns (Select Exceptions)
Press this function key to display the Select Exceptions screen, which enables
you to select different exceptions or change exception thresholds. For more
information, see "Selecting Exceptions" in Section 4.
[F4] Events Log
Press this function key to select the Events Log screen, which displays the 19
most recent exception, warning, and system error messages. For more
information, see “Using the Events Log Screen,“ later in this section.
[F5] Line Status
Press this function key to select the Line Status screen, which displays
information about every line in every line group. You can also change line
priority from this screen.
For more information, see “Using the Line Status
Screen” and “Key to Line Status Screen Data,” later in this section.
Monitoring Call Management 5-13