User`s guide

[F8] Exit Call Mgt (Exit Call Management)
Press this function key to stop call management. You are prompted to
confirm your request. Your CMS stops answering new incoming calls but
continues to function until all calls already answered by CMS, whether
connected to the voice announcement unit, on hold waiting for an agent,
or connected to an agent are completed. The status screens continue to be
updated as long as calls are being handled.
When all calls are completed, the historical data are written to the PC’s
hard disk and the CMS Menu screen appears. From the CMS Menu you
can choose to administer CMS, print reports, exit to MS-DOS, or start call
management again.
[F10] Help
Press this function key to display a Help screen containing a description of
the functions available from the Initialization screen.
Startup Procedures
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