User`s guide

7 After successful system checks, the following screen appears and call
management begins.
INITIALIZATION DAY CMS1.0 6:10p 04/20
INITIALIZATION COMPLETED
CMS IS NOW MANAGING CALLS
F10 - Help
F Con fig F System F Exit
1 Screen 3 Status 8 Call Mgt
NOTE: When call management begins, all agents are automatically in the
Logged Out state. To make themselves available, agents have to press the
Available button on their voice terminals. This turns on the light next to
the Available button and signals CMS that they are ready to receive calls.
8 Press the function key for the activity you want to perform next. For
information on moving the cursor in prompts, entering data, and editing
data, see “Using Your PC with CMS” in Section 3.
The function keys active on this screen are:
[F1] Config Screen (Configuration Screen)
Press this function key to select the Configuration screen, which displays
the active shift configuration. From the Configuration screen you can
make changes to the configuration while it is managing calls. For instance,
you may want to replace an agent who is absent. For more information,
see “Dynamic Reconfiguration, ” later in this section.
[F3] System Status
Press this function key to select the System Status screen, the “home”
screen while CMS call management is running. The System Status screen
summarizes the activity in each agent split and line group and lists the
status of each voice announcement unit. For information on interpreting
this screen, see “Key to System Status Screen Data,“ later in this section.
5-6 Startup Procedures