Instruction manual

Identifying Agents and Lines
The following sections give instructions for adding lines, identifying priority
lines, and assigning line group IDs. When you finish programming the CMS
lines, press
[F8] (Admin Menu) on this screen to return to the Administration
Menu.
Adding Lines
At initial setup, you must enter each CMS line (including external alerts and
transfer-to-queue loop-backs) on this screen. To add a line:
1.
2.
3.
4.
Press [F1] (Add Line) on the Administer Lines and Line Groups Screen.
The editing function keys replace the screen’s function keys, and the following
prompt appears on the prompt line:
ADD LINE: Button #:__Line ID:______ Group Letter:__
Refer to the Line Group Planning Form and type in the following informa-
tion for each line, pressing
[F6] to move the cursor from one field to the
next:
■ Button #: one or two digits, entered in numerical order
■ Line ID: up to five characters; for example, the last four digits of
the telephone number
■ Group Letter: A, B, C, or D
To correct errors in an entry before saving it, use the backspace or edit-
ing keys to move around on the prompt line.
To save the entry, press [F8] (Enter Data).
The prompt disappears, the screen's function keys replace the editing function
keys.
Repeat steps 1 and 2 for each CMS line. To make a change after enter-
ing the information for a line, use
[F2] (Remove Line) to remove the line,
and
[F1] (Add Line) to add the line again, with the correct information.
Figure 5-5 shows a screen with CMS lines.
Programming CMS Lines 5-7