Instruction manual

CMS Programming Basics
LINE GROUP OPTIONS
Num Answer Force Auto
Group Lines Delay Delay ACW
A PUBLC 4
5s Off 20s
B SPECL 3 5s
Off
30s
C CHART 6
5s
Off
10s
D CORP 2 5s
Off 15s
Bon Voyage Travel
ADMIN CMS R3.0 7:44p 03/04
AGENT SPLITS
—Agent—
❘
❘
—Agent—
Split
Pos ID Split
❘
Pos ID
❘
1 PERS
16 TOM
3 CORP
37 IKE
17 CLIFF
39 TINA
19 ERNIE
40 DIANA
21 DEB
4 SUPPT 42 RON
23 BOB
43 NANCY
24 SHERM 5 -
25 WALT
6-
CALL FLOW
2 CHART
27 BEN
Flow
All
28 SAM
—Splits— Intra
Spl Thresh Ring
29 NORM
Gp Main Sec Flow
❘
❘
1 10s Off
31 DI
A 1 3 On
2 5s Off
32 CARLA
B 1 3 On
3
30s Off
33 BJ
c 2 4 On
4
30s Off
35 MAX
D 3-
Off 5
30s Off
6 30s Off
Configuration #1 - DAY
ANSWER DELAY: Group Letter:
How Many Seconds:
F Cancel
FPrevious F Next
F Enter
1 Prompt
5 Field 6 Field
8 Data
Figure 4-4. Answer Delay Editing Screen
Editing Prompt and Function Keys
On each editing screen, an editing prompt appears on the line above the
function keys. The cursor moves to the first field of the editing prompt and
the function keys change to provide editing capabilities. For the Answer
Delay editing screen, the prompt is:
ANSWER DELAY:
Group Letter: _ How Many Seconds: _____
4-6 Entering and Editing Data