Instruction manual

CMS Programming Basics
Entering and Editing Data
You can enter and edit data only on certain CMS screens. These screens
display the data entry prompt and the editing function keys. For example, the
Shift Configuration screen shown in Figure 4-2 is not an editing screen. If we
press
[F2] (Line Groups) on that screen, CMS highlights the Line Groups sec-
tion of the screen with a box (Figure 4-3).
Bon Voyage Travel
ADMIN CMS R3.0 7:42p 03/04
AGENT SPLITS
LINE GROUP OPTIONS
—Agent— —Agent— Num Answer Force Auto
❘
❘
❘
❘
Split Pos ID
Split Pos ID
Group Lines Delay
Delay ACW
1 PERS 16 TOM
3 CORP
37 IKE A PUBLC 4
5s Off 20s
17 CLIFF
39 TINA
B SPECL 3
5s
Off
30s
19 ERNIE
40 DIANA
C CHART 6
5s Off 10s
21 DEB
4 SUPPT
42 RON D CORP 2
5s
Off 15s
23 BOB
43 NANCY
24 SHERM 5 -
25 WALT
6-
CALL FLOW
2 CHART 27 BEN Flow All
28 SAM
—Splits— Intra
Spl Thresh Ring
29 NORM
Gp Main Sec Flow
❘
❘
1 10s Off
31 DI
A
1 3 On
2
5s Off
32 CARLA
B
1 3 On 3 30s Off
33 BJ
C
2 4 On 4 30s Off
35 MAX
D
3-
Off
5 30s Off
6
30s Off
Configuration #l - DAY
F10 - Help
F Answer F Force F Auto F Config
1 Delay 2 Delay
3 ACW
7 Screen
Figure 4-3. Line Groups Screen
The Line Groups screen is also not an editing screen. However, pressing any
of the function keys on that screen brings up an editing screen on which we
can enter specific line group information. Figure 4-4 shows the Answer Delay
editing screen that appears when we press
[F1] (Answer Delay) on the Line
Groups screen.
Entering and Editing Data 4-5