Instruction manual

CMS Programming Basics
Bon Voyage Travel
ADMIN CMS R3.0
7:40p 03/04
AGENT SPLITS LINE GROUP OPTIONS
—Agent—
—Agent—
Num Answer Force Auto
Split
❘
❘
Pos ID
❘
Split
Pos ID
❘
Group Lines Delay
Delay ACW
1 PERS 16 TOM 3 CORP
37 IKE
A PUBLC 4 5s Off
20s
17 CLIFF 39 TINA B SPECL 3 5s Off
30s
19 ERNIE
40 DIANA
C CHART 6
5s
Off
10s
21 DEB
4 SUPPT 42 RON
D CORP 2
5s Off
15s
23 BOB
43 NANCY
24 SHERM
5-
25 WALT 6-
CALL FLOW
2 CHART 27 BEN
Flow All
28 SAM
—Splits— Intra
Spl Thresh Ring
29 NORM
Gp Main Sec Flow
❘
❘
1
10s Off
31 DI A
1 3 On
2 5s Off
32 CARLA B 1 3 On
3
30s Off
33 BJ C
2 4 On
4
30s Off
35 MAX
D 3- Off 5
30s Off
6 30s Off
Configuration #1 - DAY
F10 - Help
F Splits F Line F Call F Clear
F Config F Admin
1 2 Groups
3 Flow 5 Agents
7 List
8 Menu
Figure 4-2. Shift Configuration Screen
For an overview of the CMS screens, see the diagrams in Appendix A.
NOTE:
The function keys discussed in this guide are the same on all keyboards.
Any design differences between the keyboards affect the position of the keys,
but not their function. This guide uses the AT&T 6300 WGS as the standard.
4-4 Moving Between CMS Screens