Instruction manual

Contents
■ Programming Call Flow
Assigning Main and Secondary Splits
Turning Intraflow On/Off (Optional)
Setting the Intraflow Threshold (Optional)
Setting All-Ring Operation
■ Naming and Saving the Shift Configuration
Naming a Split Configuration
Saving a Split Configuration
■ Choosing a Start-Up Configuration
6-9
6-10
6-11
6-12
6-12
6-13
6-13
6-14
6-15
7
Testing CMS
7-1
■ Startup Test
7-2
■ Line Status Test
7-3
■ Agent Status Test
7-5
■ Voice Announcement Unit Test
7-6
■ Intraflow Test
7-7
8
Customizing CMS
8-1
■ Getting Started
8-2
■ Setting CMS Options
8-3
Service Level Limit
8-3
Abandoned Call Threshold
8-3
Alarm On/Off
8-4
Delay Message Length
8-4
Business Name
8-5
vii