Instruction manual

Contents
4
CMS Programming Basics
■ Starting CMS
When You Need Help
■ Moving Between CMS Screens
■ Entering and Editing Data
Editing Prompt and Function Keys
Guidelines for Entering Data
Alternate Editing Keys
Simple Editing Procedures
■ Leaving CMS
4-1
4-1
4-3
4-3
4-5
4-6
4-7
4-8
4-8
4-9
5
Identifying Agents and Lines
5-1
■ Getting Started
5-2
■ Creating an Agent Directory
5-3
■ Programming CMS Lines
5-6
Adding Lines
5-7
Identifying Priority Lines
5-8
Assigning Line Group IDs (Optional)
5-8
6
Building a Shift Configuration
6-1
■ Getting Started
6-2
■ Selecting a Configuration
6-3
■ Assigning Splits
6-4
■ Programming Line Group Options
6-7
vi