Instruction manual

Installing the Hardware
After programming the MERLIN LEGEND system for CMS, your next step is to
install the CMS hardware. Certain pieces of hardware are required, such as
the CMS PC with a CMS interface card. Other hardware is optional
depending on the customer’s needs. For example, a business may need
external alerts or loop-backs for using Transfer-to-Queue.
This chapter first lists all the CMS hardware, both required and optional. It
then lists the steps you complete for installing the hardware. As necessary,
we’ve included detailed instructions for installing specific pieces of
equipment.
Hardware Requirements
In addition to the hardware associated with the MERLIN LEGEND system,
CMS requires a PC, a CMS interface card, a printer, a Voice Announcement
Unit (VAU), a supervisor’s telephone, and agent telephones. Optional
equipment for CMS includes headsets, a music-on-hold source, CMS external
alerts, a view-only monitor, Transfer-to-Queue loop-backs, and an automated
attendant.
This section lists both the required and optional hardware with specifications
and additional requirements. Make sure you have the appropriate equipment
available before beginning.
Hardware Requirements 2-1