Instruction manual

Programming the MERLIN LEGEND System for CMS
Transfer-to-Queue
The Transfer-to-Queue feature allows agents to transfer calls from one split to
another. This feature uses a hardware loop-back arrangement that allows
CMS to maintain complete historical records on the new call. MERLIN
LEGEND programming includes setting up a calling group of tip/ring exten-
sions and assigning Auto Login for the calling group. Refer to Form 6e,
Group Calling for the group number and tip/ring jack IDs.
Step MLX-20L PC
1.
Display Group Calling
Extensions
[F6]
screen More
[PgUp]
Grp Calling
[F4]
Members
[F9]
2.
Identify the calling group
Dial calling Type calling
and save entry
group extension
group extension
number
number
Enter
[F10]
3.
Assign tip/ring exten-
Dial extension,
Type extension,
sions to calling group slot and port, or
slot and port, or
logical ID
logical ID
Enter
Repeat for each exten-
sion.
[F10]
4.
Display the Group Type
Exit
[F5]
screen More
[PgUp]
Group Type
[F1]
5.
Identify the calling group
Dial calling
Type calling
and save entry group extension
group extension
number
number
Enter
[F10]
1-40 Setting Up Optional Equipment and Features