Instruction manual

Programming the MERLIN LEGEND System for CMS

Transfer-to-Split

The Transfer-to-Split feature allows agents to transfer calls from one split to

another using various MERLIN LEGEND features. CMS does not keep histori-

cal records of calls transferred using Transfer-to-Split. An alternate transfer

method is Transfer-to-Queue, which requires additional hardware and does

maintain historical records (see page 1-40).

Programming the Transfer-to-Split feature includes adding a ghost module to

the system and assigning a

Primary Coverage

button for the ghost extension

on all agent telephones requiring the feature. Have available MERLIN

LEGEND Form 1, System Planning, Form 2a, System Numbering—Station

Jacks, Form 4a, Analog Multiline Telephone, and Form 4b, Digital/lSDN (MIX)

Telephone.

Adding a Ghost Module

IMPORTANT:

You can program a ghost module only through a PC running SPM, not

through the system console.

To determine the ghost module, refer to the back of Form 1 for the next logi-

cal module in the system after the last actual module. Complete the following

steps at a PC running SPM.

Step

Enter programming mode and display

SPM

Boards Menu

[ [ ↵ ↵ ]]

[F3]

1-38

Setting Up Optional Equipment and Features