Instruction manual

Programming the MERLIN LEGEND System for CMS
Barge-In
The Barge-In feature lets the CMS supervisor join a call to assist CMS agents.
To program a
Barge-in button, you must complete the following steps
through centralized telephone programming.
Step
MLX-20L
PC
1. Display Centralized Pro-
More
[PgUp]
gramming Screen
Cntr-Prg
[F4]
2. Select the CMS
Dial extension
Type extension
supervisor’s extension
number
number
Enter
[F10]
Start
[F10]
3. Select the line button
range
— For buttons 1-20
Page 1
[F6]
— For buttons 21-34
Page 2
[F7]
4.
Select and assign a but-
Press the but-
Press [Shift] +
ton
ton
the function key
Enter
for the button
❑ ❑ ❑
*
5
8
[F10]
❑ ❑ ❑
*
5
8
6.
Exit to System Program-
[ Top Sys Prog ]
[Alt] +
❑
ming
C
Group Page
The Group Page feature lets the CMS supervisor make voice announcements
to all members of a paging group by calling the group with one touch. To
program a Group Page button, complete the following steps centrally. (If
desired, you can program this feature directly at the phone instead.) Refer to
Form 5a, Direct-Line Console (DLC)—Analog for the button assignment and
Form 6c, Group Page for the paging group extension number.
Setting Up Optional Equipment and Features 1-35