Instruction manual

Programming the MERLIN LEGEND System for CMS
Agent Assist Button
If requested, assign an Agent Assist button to agent telephones. The Agent
Assist
button uses the MERLIN LEGEND Manual Signaling feature to enable
an agent to signal the CMS supervisor directly for assistance. For the button
assignment, refer to Form 4a, Analog Multiline Telephone and Form 4b,
Digital/lSDN (MLX) Telephone.
Step
Analog
MLX
1.
Enter programming
Slide the T/P
[Feature]
❑ ❑
mode
switch to the P
(program) posi-
tion
2.
Select and assign the
Press Agent
Press Agent
Agent Assist button
Assist button
Assist button
❑ ❑ ❑ +
❑ ❑ ❑ +
*
2 3
*
2
3
0
0
CMS Supervisor
CMS Supervisor
extension
extension
3.
Exit
Slide T/P switch
[Feature]
❑ ❑
to center posi- ❑
0
tion
*
0
Paging Groups
Paging Groups provide a quick way for the CMS supervisor to page all
agents in a group at the same time. To create a paging group, identify an
extension number for the group and enter all member extensions. Complete
the following programming at the system programming console or PC. Refer
to Form 6c, Group Page for the paging group assignments.
Setting Up Optional Equipment and Features 1-33