Instruction manual

Programming the MERLIN LEGEND System for CMS
.
Setting Up Optional
Equipment and Features
The MERLIN LEGEND programming up to this point was required for CMS.
This section describes programming that is optional, depending on how CMS
is to be used. These optional items are recorded on the planning forms.
Headsets
Headsets allow the CMS supervisor and agents to receive and make calls
without using a handset. The type of headset used depends on whether it is
connected to an analog phone or an MLX phone. The headset for an analog
phone also requires a 502C headset adapter. The telephone programming
required for headset usage also differs from MLX to analog phone, as
described below.
NOTE:
If you program the phones centrally from the system console, place the Sys-
tem Programming Console Template on the console before beginning. Refer
to the button numbers on the template for selecting a button on the phone.
Analog Headsets
Analog headsets do not require any programming. The Headset Off and
Headset Mute buttons are on the 502C headset adapter. However, you
should program an
Auto-Answer All button to answer calls automatically
with the headset. To assign this button, complete the following steps at each
analog telephone with a headset. (If desired, you can program the button
centrally. ) Refer to Form 4a, Analog Multiline Telephone and to Form 5a,
Direct Line Console (DLC)—Analog for the button assignments.
1-30 Setting Up Optional Equipment and Features