Instruction manual

Programming the MERLIN LEGEND System for CMS
This section gives instructions for setting up the fallback plan. Have available
MERLIN LEGEND Form 6d, Group Coverage, Form 6e: Group Calling, and
Form 5a, Direct Line Console (DLC)—Analog.
Assign the Group Coverage Sender
Program the CMS supervisor telephone to be a Group Coverage sender. The
receiver, or target, for this sender is the calling group made up of CMS agent
telephones. Refer to Form 6d, Group Coverage for the group number.
Step
MLX-20L
PC
1. Display Group Cover
Extensions
[F6]
screen
More
[PgUp]
Group Cover
[F3]
2.
Identify the call coverage
Dial group
Type group
group and save entry
number
number
Enter
[F10]
3.
Assign the CMS supervi-
Dial CMS
Type CMS
sor as the sender for this
supervisor
supervisor
call coverage group
extension
extension
Enter
[F10]
1
4.
Exit to System Program-
Exit
[F5]
ming
Exit [F5]
Assign CMS Agents to a Calling Group
Assign up to 20 agents to the calling group that will be the receiver for the
CMS fallback plan. If there are more than 20 agents, create a second group
to be assigned to a different sender. Refer to Form 6e, Group Calling for the
group number and member extensions.
Setting Up the Fallback Plan 1-25