Instruction manual

Contents
Program Loop-Start Lines
Program Ground-Start and ISDN PRI Lines
■ Setting Up the Operator Positions
Identify CMS Operator Positions
Assign CMS Lines, External Alerts, and Loop-Backs to
CMS Supervisor
Copy Line Assignments to CMS PC Ports
Set CMS Supervisor to No Ring
Assign Feature Button
■ Setting Up Agent Telephones
Remove Non-CMS Lines from Agent Telephones
(Key Only—Optional)
Set Line Ringing Options
Assign Available and ACW Buttons
■ Setting Up the Fallback Plan
Assign the Group Coverage Sender
Assign CMS Agents to a Calling Group
Set the Calling Group to Auto Logout
Assign Coverage Group
Assign Coverage Off Button
Set Group Coverage Delay
■ Setting Up Optional Equipment and Features
Headsets
Analog Headsets
MLX Headsets
Agent Assist Button
Paging Groups
CMS Supervisor Features
Barge-In
Group Page
Agent Status Control
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